Privacy Policy
Last updated: 1 July 2026
1. Who We Are
TrueHub ("we", "us", or "our") operates the e-commerce platform at truehub.in. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.
2. Information We Collect
Information you provide
- Name, email address, phone number, and password when you create an account
- Shipping addresses for order delivery
- Payment information (processed securely by Razorpay — we do not store card details)
- Reviews, ratings, and support messages you send us
Information collected automatically
- Device and browser type, IP address, and operating system
- Pages visited, time spent, and actions taken on our website
- Cookies and similar tracking technologies (see Section 6)
3. How We Use Your Information
- To process and fulfil your orders and service bookings
- To send order confirmations, shipping updates, and invoices
- To respond to your queries and provide customer support
- To personalise your shopping experience and product recommendations
- To send promotional communications (only with your consent)
- To prevent fraud, detect abuse, and ensure platform security
- To comply with applicable laws and regulations
4. Sharing Your Information
We do not sell your personal data. We may share it with:
- Delivery partners — to fulfil your orders (name, address, phone)
- Payment processors — Razorpay for secure payment handling
- SMS/WhatsApp providers — for order and delivery notifications
- Analytics services — Google Analytics (anonymised data)
- Legal authorities — when required by law or court order
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by emailing privacy@truehub.in. Order records may be retained for up to 7 years for legal and tax compliance.
6. Cookies
We use cookies to keep you logged in, remember your cart, and understand how our website is used. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
7. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise these rights, contact us at privacy@truehub.in.
8. Security
We implement industry-standard security measures including HTTPS encryption, hashed passwords, and restricted data access. However, no method of transmission over the internet is 100% secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of significant changes by email or a notice on our website. Continued use of TrueHub after changes means you accept the updated policy.
10. Contact Us
Questions about this policy? Write to us at privacy@truehub.in or at:
TrueHub
123 Tech Park, Whitefield
Bangalore, Karnataka 560066
India