Frequently Asked Questions

Orders & Payments

How do I place an order?

Browse our catalog, add items to your cart, and proceed to checkout. We accept UPI, credit/debit cards, net banking, and cash on delivery for eligible orders.

Can I modify or cancel my order after placing it?

Orders can be cancelled or modified within 1 hour of placement. After that, the order enters processing and changes may not be possible. Contact our support team immediately at hello@truehub.in.

Is it safe to make payments on TrueHub?

Yes. All payments are processed by Razorpay, a PCI-DSS compliant payment gateway. We never store your card details on our servers.

Do you offer EMI options?

Yes, EMI is available on orders above ₹3,000 via select credit cards and Razorpay's no-cost EMI schemes. EMI options are shown at checkout.

Delivery

How long does delivery take?

Standard delivery takes 3–5 business days. Same-day and next-day delivery is available in select cities for orders placed before 12 noon.

Do you deliver across India?

Yes, we deliver to 500+ cities and towns across India. Enter your pincode at checkout to confirm availability and estimated delivery time.

How do I track my order?

Once your order is shipped, you'll receive a tracking link via SMS and email. You can also track your order from your Dashboard → Orders.

Is there a delivery charge?

Delivery is free on orders above ₹499. Orders below ₹499 attract a flat ₹49 delivery fee.

Returns & Refunds

What is your return policy?

We offer a 7-day return window on most products. Items must be unused, in original packaging, with all accessories and invoice included. See our Returns & Refunds page for full details.

How long do refunds take?

Refunds are initiated within 24 hours of receiving the returned item and typically reflect in your account within 5–7 business days depending on your bank.

Services

How do I book a repair or installation service?

Go to our Services page, choose the service you need, select a time slot, and confirm your booking. A certified technician will visit your location.

Are your technicians certified?

Yes. All our technicians are background-verified, trained, and certified for the services they provide. Many hold OEM certifications from brands like Apple, Samsung, and LG.

What areas do your services cover?

Our service network currently covers 50+ cities. Check availability by entering your pincode on the service booking page.

Account

How do I create an account?

Click "Get started" on the top navigation bar and fill in your name, email, phone, and password. Account creation is free.

I forgot my password. What do I do?

Click "Forgot password?" on the login page and enter your registered email. You'll receive a password reset link within a few minutes.

Can I use TrueHub without creating an account?

You can browse products and services without an account, but you'll need to register to place orders, book services, or track deliveries.